DIPLOMA – HOTEL MANAGEMENT

A detailed study of Front Office, Housekeeping, Food Production, F&B Service etc.

Duration: 1 year. Eight months theory and practical classes in the institute followed by Four months industrial exposure training in hotels.

Eligibility: 10th Pass

English & Personality Development

Topics covered

1. Speaking skills, 2.Basic English Grammar, 3.How to interact with guest in English under different circumstances, 4. Reading skills, 5. How to face interview, 6. Group discussions

Food Production (Theory & Practicals)

Topics covered:

1. Introduction to cookery, 2. Foundation ingredients, 3. Preparation of ingredients, 4. Methods of cooking.

Service Theory & Practicals

Topics covered

1 . Introduction to Hospitality Industry. 2. Introduction to different catering outlets. 3. Activities of F & B Service department. 4. The menu. 5. Beverages 6. Alcoholic beverages. 7. Wines, Spirits, lagers and liqueurs. 8 Specialised form of service. 9. F & B department, 10. F & B Service area a nd equipment. 1 1 . Supervisory aspects of F & B Service. 12. Qualities of F & B service Personnel. 13. Food and beverage control, Customer relations, Sales promotions.

Tourism & Front Office Operations Theory & Practicals

Topics covered

Part- I Tourism 1. An introduction to travel and tourism industry-definition, history, domestic and international tourism. 2. Characteristics and basic components of tourism, infrastructure of tourism industry. 3. Tourism in India. Importance of tourism in Kerala. Different tourist destinations in India, Kerala and Cochin. 4. Tourism terms and abbreviations.

Par, II Front Office 0.rations 1. Types of hotel- location, number of rooms, type of plan, clientele, length of guest stay. 2. Organisational hierarchy of a five star hotel, front office department and duties and responsibilities of different front office personnel. 3. Front office manual- Hotel billing, foreign currency, guest folio, guest arrival and departure, safety locker, left luggage procedure, scanty baggage procedure, wake up call procedure, paging. 4. Telephones department. 5: Lobby. 6. Reservations. 7. Reception. 8. Bell desk. 9. Night auditor. 10. Co-ordination with other departments. 11. Front office systems and procedures- Check in, check out procedure, Handling of keys, Group check in, lost and found procedure etc.

Housekeeping Theory & Practicals

Topics covered: 1. Organisational structure 2. Duties & Responsibilities of Housekeeping Personnel 3. Housekeeping Control Desk 4. Linen Room 5. Laundry 6. Cleaning 7. Rooms and floors 8. Pest control 9. Power saving measures 10. Coordination with other departments 1 1. First aid measures 12. Flower arrangements 13. Hygiene &sanitation